Refund policy
To begin a return or submit a claim, please visit our customer portal HERE
Your happiness is important to us, and we are confident you will love your purchase, but we know things don’t always work out. If you are not 100% satisfied with your purchase, please refer to the following guidelines and contact us at orders@infinityraine.com with any questions.
Items can be returned for store credit only, issued in the form of a gift card sent via email to the email indicated on Return instructions or at checkout. We cannot issue refunds.
Returned items must be received unwashed, unworn, free of odor/pet hair/makeup and with all original tags still attached.
All returns must be received within 14 days of the date your order was delivered to you according to our tracking info. Please allow 5-7 days for your return package to arrive to us (to ensure your return is received within the 14-day window) & keep a record of your return tracking number. Return shipping is your responsibility and is non-refundable. Infinity Raine is not responsible for damaged, lost, or returned packages.
Items returned outside the 14-day policy and/or do not fit the return guidelines will be sent back with a future order or donated to charity after 30-days.
Items NOT eligible for return include: Sale/Clearance Items, Jewelry, Home Goods/Gifts, intimates including bras, seamless camis and swimsuits, socks, scarves, belts, hats, hair accessories, beauty products and Gift Cards.
Shoes must be returned with their original box inside another box to protect from damage. Please don't place the shipping label directly on shoe box or tape shut.
Return instructions:
Return To:
Infinity Raine
209 W. California St
Gainesville, TX 76240
Be sure to include your name, order number, email, phone number and reason for return.
Returns will be processed within 5 business days after we receive your return, issued in the form of a gift card sent via email to the email indicated.
If you feel you have received defective merchandise or you were shipped the incorrect item, please contact us immediately at orders@infinityraine.com so we can take care of you.
Due to the fast-moving pace of our limited inventory we can not guarantee exchanges as we cannot guarantee that the size you want to exchange for will be in-stock at the time we receive your return. It is best to go ahead & purchase the item in the size you are needing, then use your store credit from return towards your next purchase.