Your happiness is important to us, and we are confident you will love your purchase, but we know things don’t always work out. If you are not 100% satisfied with your purchase, please refer to the following guidelines and contact us at [email protected] with any questions.
- Items can be returned for store credit only, issued in the form of a gift card sent via email to the email indicated on Return Form. We cannot issue refunds.
- Returned items must be received unwashed, unworn, free of odor/pet hair and with all original tags still attached.
- All returns must be received within 21 days of the date your order was delivered to you according to our tracking info. Please allow 5-7 days for your return package to arrive to us (to ensure your return is received within the 21-day window) & keep a record of your return tracking number. Return shipping is your responsibility and is non-refundable. Infinity Raine is not responsible for damaged or lost returned packages.
- Items returned outside the 21-day policy and/or do not fit the return guidelines will be sent back with a future order or donated to charity after 30-days.
- Items NOT eligible for return include: Sale/Clearance Items (any item ending in .99), jewelry, undergarments including bras & seamless camis, socks, scarves, belts, hats, hair accessories, and Gift Cards.
- Return instructions, including the address where to send your item can be found on our Return Form. Be sure to fill out the necessary information and include it in your return, you can download & print it HERE .
- Returns will be processed within 5 business days after we receive your return, issued in the form of a gift card sent via email to the email indicated on Return Form.
- If you feel you have received defective merchandise or you were shipped the incorrect item, please contact us immediately at [email protected] so we can take care of you.
Due to the fast-moving pace of our limited inventory we don’t do exchanges as we cannot guarantee that the size you want to exchange for will be in-stock at the time we receive your return. It is best to go ahead & purchase the item in the size you are needing, then use your store credit from return towards your next purchase.